![]() ![]() After the update, it should show the introduction video, and then it will show the serial number.After connecting the frame to the wifi it will download multiple updates (possible 3 to 5 updates).When you see the Firmware Update message on the screen release the reset button* It will run the reset process then it will ask you to connect the frame to the wifi.While pressing the reset button plug in the AC Adapter.Once you feel the reset button press and hold it.Please see the photos below for your reference: Insert a paper clip inside the small hole and check if you feel the reset button.Locate the factory reset(its located near the AC Adapter port at the back of the frame).Remove the cord stand at the back of the frame.Unplug the AC Adapter from the cord stand.Please make sure to unpair the frame to your account before proceeding to the reset.The blue progress bar is the indicator that you are resetting the frame. Wait until a blue loading/progress bar appears on the screen before letting go of the reset button. While holding the reset button, plug the cord back into the Frame. ![]() Using a paper clip, insert it into the hole and press and hold the reset button inside it. Locate the pinhole on the side of the frame near the 2 sensors.
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